Military lab reduces the burden of managing competencies and improves overall compliance

A large, multi-site military lab system was relying on one person to manage competencies at multiple laboratory locations. As timelines became harder to keep track of and as staff sizing grew, they turned to MediaLab by Vastian.

‍The challenge‍

The lab system relied on one person to train and track all competencies. This posed significant challenges, especially considering the extensive time commitment required. The fear of missing critical competencies loomed large, as any oversight could impact patient care and lab operations. Despite their dedication, the burden of ensuring comprehensive training weighed heavily on this single resource, highlighting the need for a more distributed and resilient training approach in such critical environments.

‍The solution‍

The military lab system needed a better way to organize all of their competencies. With Compass, they could finally make competency assessment management both intuitive and less time-intensive. After customizing pre-built assessments to fit their unique needs, the quality admin assigned the assessments to departments in just a few clicks. Once assessments were complete, the admin easily pulled reports and viewed individual scores with ease. 

‍The results‍

Now, the lab’s competency management process is no longer a burden. With Compass, the lab’s staff are notified, assessments are tracked, and historical data is captured. They don’t have to rely on an individual to remember when to assign or follow up with staff on their competencies. Everyone has become involved in the quality initiative for easier, faster competency assessment training and tracking. The lab system can rest at ease knowing that all staff are accounted for, no matter the site.