Lab decreases non-conforming events with one, simple and automated solution

Recognized as a National Cancer Institute-designated Comprehensive Cancer Center, this organization conducts groundbreaking studies in areas such as immunotherapy, personalized medicine, and cancer biology. When they were looking for ways to improve their non-conforming event management, they came to MediaLab by Vastian.

‍The challenge‍

They used various forms and spreadsheets to track events and create occurrence reports. All of their equipment events and logs were handled on paper. It was always a struggle to close events out and ensure follow-up was completed. The staff hated the paper chase of getting forms back, especially with multiple, disparate lab locations. It was very difficult to manage manually.

‍The solution‍

They needed a better way to organize all of their non-conforming events and data logs. With IQE, they had one, centralized platform to track and trend NCEs and demonstrate CAPA to accreditation agencies. With customizable, pre-built templates and data logs, the team could immediately start capturing NCEs, recording daily temperature and other data logs, and show their higher standards

‍The results‍

Once they implemented IQE, the team saved considerable time and saw huge improvements in tracking. The quality coordinators love having all of the data at their fingertips. The lab admins can achieve their specific needs with customizable forms, allowing them to make fields mandatory or optional to get the responses they require. Their medical directors receive email notifications and immediately follow up. Gone are the paper chases and all staff feel more compliant.