Lab significantly reduces deficiencies and receives praise from inspectors

Twice named MLO’s Lab of the Year, this multi-state health system with a large academic medical center prides itself on always leveraging the latest technologies and treatments to drive patient outcomes. However, their inspection preparation took too much time and it was not easy for them to show all the great work they were doing, so they turned to MediaLab by Vastian.

‍The challenge

‍As the first and longest ISO-accredited lab, this health system felt the push to raise the bar on inspection compliance. They are CAP, ASHI, AABB, and FDA-backed, so they were always getting inspected. They downloaded all the standards into a spreadsheet, assigned evidence to staff, and noted where documents were located, but there was no way to track progress leading to anxiety and never a feeling of being 100% ready. Whenever a new checklist came out, they had to repeat this tedious process.

‍The solution‍

With InspectionProof, they now had one, centralized platform to store their evidence of compliance. As soon as a new checklist was released, the quality team immediately uploaded it, assigned checklist items, and linked evidence directly from Document Control. The team granted inspectors view-only access to review the evidence at their own pace and without constant supervision. 

‍The results‍

Implementing InspectionProof created a culture of always updating documentation and staying compliant. Rather than waiting three months to collect all the evidence, the staff now starts linking evidence as soon as a new checklist comes out right within the MediaLab by Vastian system. They feel prepared for any inspection, and all feelings of panic have been eliminated. During their most recent inspection, inspectors barely left the conference room; they had everything they needed in one spot. The health system’s deficiencies were significantly reduced, and they received praise from the inspectors for the high standards they were able to show.